Terms and Conditions

The small print – boring but necessary stuff

Bead blurb

All of my lampwork glass beads have been lovingly made by me in my studio in West Sussex and are carefully annealed in a digitally controlled kiln in my studio to remove stress and for maximum strength and durability. Bead holes have been cleaned for your immediate creative use.

Photography and colour accuracy

We make every effort to reproduce bead colours as accurately as possible, whether they are photographed in daylight or artificial lighting. Differences may occur due to colour and brightness set-up on individual computers. If you are not happy with the actual colour of the beads, please contact us for an exchange or a refund. Please also note that beads are not depicted at actual size, please refer to the description for dimensions.


UK Customers: We accept Paypal, personal cheque or postal order. Please let me know when you order which method of payment you will be using. Please note that if cheques are not received within 5 working days of placing an order then goods will be returned to stock. Goods will be dispatched within 2 working days after receipt of cleared payment.

International Customers: payment may be made through Paypal only, but this does allow the use of most major credit cards, a bank account or your Paypal balance.

Postage and Packing

UK Customers:
£1.50 First Class Recorded Delivery for orders under £15
Free first class recorded delivery and packing for orders over £15.
£4.50 Insured (Next Day – Special Delivery) recommended for purchases over £30.

International Customers:
Please email me for details.
In the event of multiple purchases to be delivered to the same address I will email you to inform you of the additional carriage charge.
Orders will be dispatched after receipt of cleared payment. UK orders usually arrive within 2-5 days and international orders within 5-10 days after despatch.
Please note – Choice of uninsured carriage is at your risk. We regret that we cannot take responsibility for goods lost or damaged within the postal system for Standard non-insured shipping services.


Your satisfaction with my work is very important to me.
If for any reason you are not happy with your beads or jewellery (except earrings), please contact me by email within 3 days stating your reasons, and return the goods to me in their original packaging and in a saleable condition within 10 days for a credit or refund. Items for return must be sent back to us using a trackable method of post such as Recorded or Special Delivery. I’m sorry I cannot refund postage costs but will refund the cost of the goods. I cannot accept returns of earrings due to Health and Safety reasons.

In the event of uninsured goods lost or damaged in the postal system, please contact me immediately. A refund will be issued for insured items only.

Warranty and Disclaimer

All of my beads and jewellery are fully guaranteed. If one of my beads is faulty I will replace it but I cannot take responsibility for breakages of beads or jewellery that occur through wear and tear, misuse or mishandling.
My original lampwork beads are made of glass and as such should be handled with love and care. Whilst I have taken every care to anneal the beads, it is still possible that they could be damaged or cracked under certain circumstances, for example sudden sharp impact or dramatic temperature changes, or if not handled properly. Should any glass beads become cracked or damaged please discard as injury may result.

Always keep glass beads out of the reach of small children for safety (accidental damage or they may present a chocking hazard).